Frequently Asked Questions

If you've received a package that has been damaged, please file a claim with USPS. Hon's Honey orders are shipped Priority Mail which includes insurance on items up to $50. File a claim here.

You can track your package by typing "USPS tracking" in the google search bar or by clicking here. You can also click the tracking number (which is an active link) in your "Order Fulfillment" email from Hon's Honey.

Your tracking number can be found in the "Order Fulfillment" email that you received from Hon's Honey.

Unfortunately, Hon's Honey has no control over shipping processes once your package enters the USPS/UPS system. If there have been no updates to your order, it's probably because the post office is backed up. In some cases, packages are in transit, but have not been scanned into or out of the system at each location/point of transition.

We suggest stopping by our location to pick up your order in person, if you're local to the Baltimore area. UPS (rather than USPS) shipping option can be an alternative. In our experience, they tend to be a bit more expensive, but also a bit more reliable.

You can find instructions to curbside pickup here.

The Well is a 501(c)(3) nonprofit. The Well was founded in 2013 to holistically empower women and families to identify their life's purpose so that they can live above life’s challenges with meaning and intentionality. The Well serves an estimated 800 women annually.

Women commit to a holistic healing process through a life development program, free counseling, workshops and building community.

It is out of The Well’s COR Life Mentorship program that Hon’s Honey was founded to support, empower and equip women of Baltimore.

As a 501(c)(3) charitable organization, your donation is tax deductible. EIN 90-0975599

You can find our terms of service here.

You can find our privacy policy here.